LEGAL

Privacy Policy

This Privacy Policy describes how West Flagler Associates, LLC ("West Flagler Associates," "WFA," "we," "us," or "our") collects, uses, discloses, retains, and protects information in connection with our businesses, including JAM Arena, our websites, mobile applications, ticketing platforms, digital communications, and in-person events and services (collectively, the "Services").

I. SCOPE AND APPLICABILITY

This Privacy Policy applies to visitors to our websites and digital platforms, guests attending events at JAM Arena, individuals who purchase tickets or merchandise, and individuals who communicate with us or receive marketing communications. This policy does not apply to third-party websites or services that we do not control.

II. DEFINITIONS

Personal Information means information that identifies, relates to, describes, or could reasonably be linked to an identifiable individual.

Sensitive Personal Information means information such as payment details or precise geolocation, where applicable.

Processing means any operation performed on Personal Information, including collection, storage, use, disclosure, or deletion.

Deidentified Information means information that cannot reasonably be linked to an individual.

III. INFORMATION WE COLLECT

A. Information You Provide Directly

We may collect Personal Information such as full name, email address, telephone number, mailing or billing address, payment and transaction information, ticketing and event preferences, and customer service communications.

B. Information Collected Automatically

When you interact with our Services, we may automatically collect IP address, device identifiers and operating system, browser type and language, date and time of access, pages viewed, and actions taken.

C. Information from Third Parties

We may receive information from ticketing and payment processors, marketing and analytics partners, and social media platforms where you engage with our pages.

IV. HOW WE USE INFORMATION

We use Personal Information for service delivery (including ticket sales, refunds, exchanges, event entry, and guest services), communications (event updates and customer support), marketing and promotions, business operations (analytics and service improvement), and legal and security purposes such as fraud prevention and regulatory compliance.

V. COOKIES AND TRACKING TECHNOLOGIES

We use cookies and similar technologies to enable website functionality, remember user preferences, analyze traffic and performance, and support advertising and promotions. You may control cookies through your browser settings; disabling cookies may limit certain features.

VI. SHARING AND DISCLOSURE OF INFORMATION

We do not sell Personal Information in the traditional sense. We may disclose information to service providers performing services on our behalf, affiliates and business partners for operational purposes, legal authorities when required by law, and in connection with business transitions such as mergers or asset sales. All recipients are required to safeguard Personal Information.

VII. DATA RETENTION

We retain Personal Information only for as long as reasonably necessary to fulfill business and contractual obligations, comply with legal requirements, and resolve disputes. When no longer required, information is securely deleted or deidentified.

VIII. DATA SECURITY

We maintain administrative, technical, and physical safeguards designed to protect Personal Information, including secure servers, firewalls, access controls, employee training, and monitoring for unauthorized access. No system is completely secure, and you are responsible for protecting your login credentials and devices.

IX. CHILDREN'S PRIVACY

Our Services are intended for individuals 18 years of age or older. We do not knowingly collect Personal Information from individuals under 18. If such information is discovered, it will be deleted promptly.

X. THIRD-PARTY LINKS

Our Services may contain links to third-party websites. We are not responsible for their privacy practices and encourage you to review their policies before providing information.

XI. YOUR PRIVACY RIGHTS

A. Florida Residents

Florida does not currently provide a comprehensive consumer privacy statute. Nevertheless, we voluntarily honor reasonable requests to access Personal Information, correct inaccurate information, and delete Personal Information, subject to legal exceptions.

B. Residents of Certain Other States

Depending on your state of residence (including California, Texas, Utah, Virginia, Oregon, and others), you may have the right to confirm whether we process your Personal Information, access and obtain a copy of your Personal Information, correct inaccurate Personal Information, request deletion, obtain a portable copy, opt out of targeted advertising, and opt out of certain data sharing or sales. We do not engage in profiling that produces legal or similarly significant effects.

XII. HOW TO SUBMIT A PRIVACY REQUEST

To submit a request, please email info@jamarena.com and include your full name, contact information, and a description of your request. We may require identity verification to protect your privacy.

XIII. AUTHORIZED AGENTS

You may designate an authorized agent to submit a request on your behalf. We may require proof of written authorization signed by you and verification of your identity to protect your Personal Information.

XIV. RIGHT TO APPEAL

If we deny your request, you may appeal our decision by emailing info@jamarena.com and indicating that you wish to appeal. We will respond within the timeframe required by applicable law.

XV. DEIDENTIFIED INFORMATION

Where permitted, we may use and maintain information in deidentified form and will not attempt to reidentify it unless permitted by law.

XVI. CHANGES TO THIS PRIVACY POLICY

We reserve the right to update this Privacy Policy at any time. Revisions will be posted with a new effective date and apply prospectively.

XVII. CONTACT INFORMATION

Email: info@jamarena.com
Location: Florida, United States